Comments on: Use this whenever you call customer service http://www.iwillteachyoutoberich.com/blog/use-this-whenever-you-call-customer-service/ Personal finance blog for college students, recent graduates and everyone else -- including entrepreneurship -- for getting rich. Featured in the Wall Street Journal and New York Times. Sat, 20 Mar 2010 16:46:25 -0700 http://wordpress.org/?v=abc hourly 1 By: Ariel http://www.iwillteachyoutoberich.com/blog/use-this-whenever-you-call-customer-service/comment-page-1/#comment-94856 Ariel Sat, 11 Apr 2009 23:50:12 +0000 http://www.iwillteachyoutoberich.com/blog/use-this-whenever-you-call-customer-service#comment-94856 I work for in the customer service field and I think this log is great! From my standpoint as a customer but also as a rep as well because when you call a company and say something was "supposed to be done... a while ago" we don't know what "a while ago" for you means. Therefore it saves time and will end up with much faster results to know when the call being referenced to actually took place. Also I do not know about other companies, but for my current and and last 2 positions held they did not auth call recording. That being said you must make sure you verbally tell the person they are being recorded even if it is notifying the rep if you are advised to stop recording and you don't you could be hung up on per policy which will only tick you off more. If you continue to try to record most companies can legally put you on a write in only status which means you cannot legally call the company at all for any reason. I personally don't care if I am recorded because I understand where due to human error there are always mistakes and people will get annoyed when something is not done as promised. I understand people are mad at the situation not at me. I work for in the customer service field and I think this log is great! From my standpoint as a customer but also as a rep as well because when you call a company and say something was “supposed to be done… a while ago” we don’t know what “a while ago” for you means. Therefore it saves time and will end up with much faster results to know when the call being referenced to actually took place. Also I do not know about other companies, but for my current and and last 2 positions held they did not auth call recording. That being said you must make sure you verbally tell the person they are being recorded even if it is notifying the rep if you are advised to stop recording and you don’t you could be hung up on per policy which will only tick you off more. If you continue to try to record most companies can legally put you on a write in only status which means you cannot legally call the company at all for any reason. I personally don’t care if I am recorded because I understand where due to human error there are always mistakes and people will get annoyed when something is not done as promised. I understand people are mad at the situation not at me.

]]> By: K http://www.iwillteachyoutoberich.com/blog/use-this-whenever-you-call-customer-service/comment-page-1/#comment-89251 K Sun, 15 Feb 2009 04:52:00 +0000 http://www.iwillteachyoutoberich.com/blog/use-this-whenever-you-call-customer-service#comment-89251 CC, It is important to remember that sometimes customers are cursed at, blatantly lied to, hung up on. The same things you describe being done to reps is sometimes done to customers as well. The difference is customers are paying for a service. That is why most people get frustrated. I understand it may not be the most high-paying or rewarding job and everyone has a bad day sometimes. If you are doing your job, then you have no reason to fear being taped. CC,

It is important to remember that sometimes customers are cursed at, blatantly lied to, hung up on. The same things you describe being done to reps is sometimes done to customers as well. The difference is customers are paying for a service. That is why most people get frustrated. I understand it may not be the most high-paying or rewarding job and everyone has a bad day sometimes. If you are doing your job, then you have no reason to fear being taped.

]]> By: cc http://www.iwillteachyoutoberich.com/blog/use-this-whenever-you-call-customer-service/comment-page-1/#comment-68588 cc Sun, 03 Aug 2008 05:08:36 +0000 http://www.iwillteachyoutoberich.com/blog/use-this-whenever-you-call-customer-service#comment-68588 As a customer service rep for a well known insurance company it is amazing to me to see how many people forget that we are under paid, hard working, struggling to make ends meet, people just as you are. We are required to follow our rules and regulations on our job just as you are on yours. We have certain tasks with each phone call that we are required to preform. Yelling or cursing at us will not make us preform harder for you. Saying please and thank you will go a very long way. Some of us like to actually help people. Try using manners and see how much more you will get. As a customer service rep for a well known insurance company it is amazing to me to see how many people forget that we are under paid, hard working, struggling to make ends meet, people just as you are. We are required to follow our rules and regulations on our job just as you are on yours. We have certain tasks with each phone call that we are required to preform. Yelling or cursing at us will not make us preform harder for you. Saying please and thank you will go a very long way. Some of us like to actually help people. Try using manners and see how much more you will get.

]]> By: Angus Lau http://www.iwillteachyoutoberich.com/blog/use-this-whenever-you-call-customer-service/comment-page-1/#comment-47025 Angus Lau Thu, 10 Jan 2008 08:11:20 +0000 http://www.iwillteachyoutoberich.com/blog/use-this-whenever-you-call-customer-service#comment-47025 We do this for our own customer service log at EditGrid. http://blog.editgrid.com/archives/355 We do this for our own customer service log at EditGrid.

http://blog.editgrid.com/archives/355

]]> By: San Diego SEO http://www.iwillteachyoutoberich.com/blog/use-this-whenever-you-call-customer-service/comment-page-1/#comment-43994 San Diego SEO Fri, 14 Dec 2007 17:34:03 +0000 http://www.iwillteachyoutoberich.com/blog/use-this-whenever-you-call-customer-service#comment-43994 You are right about Sprint they do lie and the customer support is only good at one thing. Arguing! When I switched over to the iPhone they switched tactics ( Fraud ). They will do anything to keep someone in a contract and bleed cash from them. I wish I had thought of keeping records of every call. Would have made my case a lot easier. You are right about Sprint they do lie and the customer support is only good at one thing. Arguing! When I switched over to the iPhone they switched tactics ( Fraud ). They will do anything to keep someone in a contract and bleed cash from them. I wish I had thought of keeping records of every call. Would have made my case a lot easier.

]]> By: J http://www.iwillteachyoutoberich.com/blog/use-this-whenever-you-call-customer-service/comment-page-1/#comment-18527 J Fri, 01 Jun 2007 01:19:35 +0000 http://www.iwillteachyoutoberich.com/blog/use-this-whenever-you-call-customer-service#comment-18527 And remember 'Ctrl+;' will insert today's date into a cell and 'Ctrl+Shift+;' inserts the current time. And remember ‘Ctrl+;’ will insert today’s date into a cell and ‘Ctrl+Shift+;’ inserts the current time.

]]> By: Brandon http://www.iwillteachyoutoberich.com/blog/use-this-whenever-you-call-customer-service/comment-page-1/#comment-9450 Brandon Thu, 29 Mar 2007 02:58:33 +0000 http://www.iwillteachyoutoberich.com/blog/use-this-whenever-you-call-customer-service#comment-9450 You've got to check out Highrise. It just launched and it's perfect for this. http://www.highrisehq.com You’ve got to check out Highrise. It just launched and it’s perfect for this.
http://www.highrisehq.com

]]> By: James Staut http://www.iwillteachyoutoberich.com/blog/use-this-whenever-you-call-customer-service/comment-page-1/#comment-4996 James Staut Fri, 16 Feb 2007 00:27:11 +0000 http://www.iwillteachyoutoberich.com/blog/use-this-whenever-you-call-customer-service#comment-4996 Dealing with customer service agents over the phone can be a real headache. I've had numerous negative experiences with CS centers and in each case I was left feeling frustrated without any way to press my claims. Your idea seems interesting but I've recently came across a new and free service that I think provides a greater utility in this regards. The service is called 321-CALL-LOG and it allows users to automatically record, authenticate, and notarize telephone and email conversations they have with customer service representatives. Purpose of the service is to empower consumers when dealing with CS centers by offering a set of feature intended to make companies accountable for their poor customer service. In order to be legally compliant the service announces to the agent every 3 minutes that the call is being recorded. When a call has been completed users are able to retrieve and email their calls to customer services reps through the website. In this way 321-CALL-LOG gives consumers a systematic way to make customer service reps accountable for what they say or promised to consumers. I have been using the service and have become a fan. These guys are just getting started but I can see that they are on track to provide a truly great CS service. Checkout the site at: www.321calllog.com Currently the service is on invitation only bases but BETA account are very accessible. Dealing with customer service agents over the phone can be a real headache. I’ve had numerous negative experiences with CS centers and in each case I was left feeling frustrated without any way to press my claims. Your idea seems interesting but I’ve recently came across a new and free service that I think provides a greater utility in this regards.

The service is called 321-CALL-LOG and it allows users to automatically record, authenticate, and notarize telephone and email conversations they have with customer service representatives. Purpose of the service is to empower consumers when dealing with CS centers by offering a set of feature intended to make companies accountable for their poor customer service. In order to be legally compliant the service announces to the agent every 3 minutes that the call is being recorded. When a call has been completed users are able to retrieve and email their calls to customer services reps through the website. In this way 321-CALL-LOG gives consumers a systematic way to make customer service reps accountable for what they say or promised to consumers.

I have been using the service and have become a fan. These guys are just getting started but I can see that they are on track to provide a truly great CS service.

Checkout the site at:
http://www.321calllog.com

Currently the service is on invitation only bases but BETA account are very accessible.

]]> By: Bink http://www.iwillteachyoutoberich.com/blog/use-this-whenever-you-call-customer-service/comment-page-1/#comment-1289 Bink Mon, 28 Aug 2006 02:05:13 +0000 http://www.iwillteachyoutoberich.com/blog/use-this-whenever-you-call-customer-service#comment-1289 Sprint is the devil. Their customer service is horrible. On a better note, thanks for the spreadsheet! :) Sprint is the devil. Their customer service is horrible. On a better note, thanks for the spreadsheet! :)

]]> By: Patrick Allmond http://www.iwillteachyoutoberich.com/blog/use-this-whenever-you-call-customer-service/comment-page-1/#comment-1288 Patrick Allmond Thu, 02 Mar 2006 12:15:36 +0000 http://www.iwillteachyoutoberich.com/blog/use-this-whenever-you-call-customer-service#comment-1288 I am late coming to the party but of the options I did not see mentioned was Outlook. There is a journal function that perfectly designed for this - to log your activity (calls, emails, tasks) etc with a contact. Even has a built in phone call timer. This is what it is there for . I am late coming to the party but of the options I did not see mentioned was Outlook. There is a journal function that perfectly designed for this – to log your activity (calls, emails, tasks) etc with a contact. Even has a built in phone call timer.

This is what it is there for .

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