I’ve been with several different cell phone companies and even worked for one and I can tell you – they are all rip offs! Unfortunately, we’ve come to rely on their service and must tolerate, to some degree, their rampant greed.

Tell me this… why can I sign up as a new customer and receive a the same plan with NO contract when I can’t as an already existing customer (for 10 years no less!)? I was shocked to see the “FlexPay” plan on TMobile’s site.
The “catch” is that you have to pay retail for the phone… ok, so why shouldn’t that work if I already have a phone that I paid retail for?

Meanwhile, I’m on a plan that costs $99/mo for 2500 min. I’ve been out of contract for a while (intentionally). To switch me to the “Unlimited” plan for the same $99/mo, they want to require me to agree to a new 2 year contract.

My phone bill was late and $530. I called and asked them to turn it back on (please) for 2 weeks until I got paid. They did! I nearly died of shock.

In general I think Sprint sucks. When I first signed up my phone was automatically shut off within 3 days. I had two phones and the guy hadn’t put one of the phones on the plan so each call was .40 per minute. He’d also failed to tell me i had a $200 limit.

Of course, when one of my phones was stolen (though I thought it was at my Mom’s house) my limit was raised to $1000 without them notifying me.

The one time I threatened to cancel (in 2005) because they’d been charging me 7pm -9pm for regular minutes instead of free like I’d paid for — they credited my account $300. I had taken good notes and had names, etc.

Then in 2005 I got a T Mobile account because i started my own company and needed reliability. At this point Sprint was turning off my phone every month on the 28th or 29th even though I received my bill on the 25th and the bill wasn’t even due yet. They said that they pre-billed the following month and that put me over my $200 limit. It took a year to get that to stop happening.

T-Mobile is much better and has their call centers in America, but they’re towers must not be in my neighborhood because in many places in Southern Cali it doesn’t work. Was a charm in other states — and CANADA all summer.

This new Sprint call center in some third world country is ridiculous!! I get lost in translation on EVERY call. Some of them have great non-accents and can be tricky with their made up names like Rick, etc.
Sounds like Dell. I canned Dell and Sprint will be soon to be canned by me as well.