Comments on: Nicole’s Bridal and Formalwear at Tanforan has poor customer service

By: Bob

Bob — Mon, 04 May 2009 19:55:43 +0000

Wow… people are really jumping all over Ramit! He wasn’t asking for a complete set of measurements, just a single measurement (chest). Yes, a complete set of measurements probably takes well more than 30 seconds, but just the chest? Please. And if they were having to chose between devoting time to “making an actual sale” and measuring Ramit, then of course it may have made sense for them to politely decline, but that doesn’t seem to be what happened.

By: liz

liz — Sun, 19 Apr 2009 00:49:57 +0000

i hate nicoles. they dont even have anything nice there. and youre right. they are rude. the people who work there give me really bad looks every time i go in there.

By: George

George — Mon, 07 Apr 2008 03:37:14 +0000

I read this last night and just because of your article I went to Nicole’s in Tanforan just this afternoon. I’m glad I didn’t listen to you because I received great service. They measured me(which if you want it done right does not take 30 seconds), helped me find what I needed and even gave me a discount for the sake of kindness. the $5 charge is pretty standard for measurements if you’re not even buying, especially considering the fact that they are a mom and pop shop. What makes you think you’re measurements are worth time they could devote to making an actual sale anyway? I’m a little disappointed by your advice… but then again petty men who complain about the service from wome’s bridal stores probably shouldn’t be taken seriously…

By: eleonora

eleonora — Wed, 13 Feb 2008 21:03:11 +0000

i sooo do not agree, i was just there last weekend, and they have great survice! they opened a dressing room for me, brought me dresses that they thought i would like, completely cared and helped me.

By: Daysi

Daysi — Mon, 06 Aug 2007 21:10:43 +0000

Hello Ramit. Well, I was reading your story and I’m with you! Nicoles has the WORST customer service!
My sister is getting married on September, and she ordered the flower girls dresses from Nicoles on March. The owner told her the dresses would arrive mid July. Soooooo, come July, and my sister never received a call from them. So, my sister decited to calle the owner, and this is what the owner said,
“Oh, I’m so sorry I haven’t called you! The dresses arrived here about 2 and a half weeks ago! I’ve been busy and haven’t had the chance to call you!”
What the heck kind of service is that?!
Imagine if my sister had not called?
Then, when would she have called her?
And I’m pretty sure you and I aren’t the only ones who share the same thought and opinions on Nicoles at Tanforan!

By: Starving Artist

Starving Artist — Thu, 17 May 2007 19:36:47 +0000

I had a HORRIBLE customer service experience last night. My card was declined, which was unfortunate, but the way Wells Fargo handled it just sucked. I wrote about it on my blog.

By: Jenn

Jenn — Mon, 30 Apr 2007 23:39:20 +0000

I don’t agree with your “observation” if you can even call it that. I don’t like how you started off your story by saying the employee “snarled” at you and then you said you “politely asked.” It’s telling me that you’re turning the story in your favor. Right off the bat, it makes me not trust your story. In addition, you had a very arrogant view about your perfect visit. A business charging $5. for measurements is not unusual. You cannot expect to get free measurements at a specialty store versus a place such as Nordstrom. You should do better research. I have been to the store and they are VERY polite with a wide variety of dresses and matching tuxedos. Their business is FAR from a struggling. They have been around for 15 years and all over the bay. A measurement does NOT take “10 seconds? 20 seconds?” If you want it done RIGHT, it takes longer. This also shows me you did not do your research. This sounds like a rant of a person who wanted something free and didn’t get it because you said “if anyone searches for formalwear San Bruno or Nicole’s Bridal and Formalwear or formalwear Tanforan, this post will come up to let others know about how poor their customer service is.” This sounds like a revenge task to me. I might have trusted you if you gave me an unbiased info, but you didn’t. A hint for your book: people don’t like hearing others being judgmental and unknowledable about their topic. If your method of getting rich is by trying to get free things, it sounds like you’ll end up in jail for eventually stealing. GOOD LUCK WITH THAT!

By: I Will Teach You To Be Rich » Friday Entrepreneurs: Mimi Ting, Mingle

I Will Teach You To Be Rich » Friday Entrepreneurs: Mimi Ting, Mingle — Fri, 27 Apr 2007 19:41:15 +0000

[...] couple weeks ago, I wrote about the poor customer service I received at a tux shop where I went to get measured. Today, I want to tell you about a GREAT [...]

By: karisa donis

karisa donis — Wed, 25 Apr 2007 16:31:10 +0000

i really liked one of ur dresses that i had tried on thursday it was a dark almost maroon red color do u still have tose in stalk

By: Matt

Matt — Mon, 16 Apr 2007 06:06:33 +0000

A similar story I had recently:

I wanted to get a roll of $1 coins for doing laundry (I’m Canadian). So I walk into a credit union and have this brief conversation with the teller:

Me: Hi, could I buy a roll of $1 coins off you?
Her: OK, what’s your account number?
Me: I don’t have an account here.
Her: Oh, there’ll be a service charge for that then.
Me: You’re kidding, right?
Her: No, providing change is a service we provide for our members.
Me: Forget it then.

Like your case, it would have taken only 10 seconds to do this transaction as tellers keep rolls of coins in their drawers. I could understand if I wanted to get 10 rolls of coins but I was merely asking for one.

The greatest irony of this situation is that this credit union advertises relentlessly how they are not like the big banks because they don’t nickle and dime you to death.

Indeed.