Jack in the Box turns the tables on me

February 06th, 2006 - 14 Comments

Ok, this is kind of a weird story, but why not. Yesterday, I stopped at the Jack in the Box drive-thru to get some fries. I ordered a large fries (we were taking a road trip), but as we drove away, I discovered that they had also charged me extra for small fries!!! How outrageous!!!

We were at the very beginning of a 2.5-hour trip, so with nothing else to do, I called them up and told them had mischarged me. I thought they would just write my name down and I could get some free fries the next time I went in, whenever that was.

Me: I ordered large fries but you also charged me for small fries
Jack lady: When did you come in?
Me: Like 10 minutes ago
Jack: Come back and we’ll fix it
Me: I can’t, I’m already on the freeway

Here’s where things start to go wrong:

Jack: Well, when do you want to come in?
Me: (Fumbling to think of a date) I don’t know…sometime next week?
Jack: Tell me exactly when so I can tell the manager on duty
Me: Umm…I guess Monday
Jack: What time?
Me: Uhh…afternoon?
Jack: So, 3-5pm?

SO NOW I APPARENTLY HAVE CORNERED MYSELF INTO HAVING TO GO BACK TO JACK IN THE BOX TO PICK UP A SMALL FRIES ($1.10), WHICH I’M NOT EVEN HUNGRY FOR BUT I GUESS I HAVE TO GO GET THEM

DAMNIT!!!!!!!!!!

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14 Comments

 

Comments

  1. Don’t be fooled, they’re just hoping you’ll pick up an overpriced burger and large coke to go with the free fries.

  2. Was it even really worth your $1.10 to call?

  3. I’m reminded of the old adage, “Just because something is free doesn’t mean that you should take it.” Which, modified for the situation, should probably read: “Just because you overpaid for something doesn’t necessarily mean you should get the free fries.”

  4. Just contest it with your CC company. Who needs to deal with people :-)

  5. Oh come on. You could’ve been more assertive.

    Woulda, coulda, shoulda… didn’t; I know. But you could have asked to talk with a manager who might have had the authority to come up with a more intuitive plan.

  6. This happened to me with a value meal that had no condiments- free value meal. I had to go to the same franchise and had to give a timeframe as well.

    So I picked a date and time I knew I would be in the area. free meal though.

  7. I’ll go grab ‘em if you’re too busy to eat free food… ;)

  8. I understand your frustration. It just happened to my wife recently with baggles. She paid for 8 and got 6 in the bag.

    I used to work at a fast food restaurant many years ago. Once in awhile, a customer would return their burger or food after eating most of it. Yes, we had claims like your too, and we refund our customers too. There is no way for a business to verify most claims. That’s just part of the business. Look at it from both sides.

  9. Hmm…is it on the way to the SJC airport? That’d be a perfect stop on the way there next Monday =)

  10. Look in the bag before leaving the drive thru.

  11. Wtf did you think was going to happen?

  12. OH COME ON!!

    Have a little faith in fate, whill ya? You’ll get that dollar back. Maybe you owed it from way back when you found a buck on the street.

    Don’t go back for that.

  13. Allow me to put a positive spin on this situation.

    ** What goes around comes around?
    > > This would imply that you did a similar thing to someone else, expecting them not to turn up, like JITB expect you not to. But you seem to be a nice guy with all the good advice on this blog, so we will dispense with this trend of thought.

    ** Things have to happen for things to happen (This is my line, coined by me, lived by me!!)

    > > This was all meant to be!! karma, fate, destiny call it what you will!! You had to got to that particular JITB and you had to get a wrong charge leading you to having to call and give them a time to come back and get the $1.10 fries (their fries are good, though :) ). You have to be back there on Mon 3-5pm!!

    There, let’s move on to another of this world’s major problems!!

    Nice blog. Will be back here often.

    R J

  14. I don’t see how you’ll get rich this way. Isn’t your time worth something?