Great customer experience: Apple
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God I love some companies. I’m going to start this as a regular feature, where I feature good companies and horrible ones. Here’s the first: Apple gave me a great customer experience (and something free) when I called them today.
My iPod headphones broke, so I called Apple’s 1800# to see if they could do anything. When I got someone on the phone, I explained the situation and asked if there was anything they could do.
“Sure, Mr. Ramit,” he said, “we’ll be happy to ship you out a new pair of headphones.” And that was that!
Props to Apple.
And imagine how many people will read this and think positively about Apple. What did it cost them? A measly couple bucks (if even that) for a great customer experience that people talk about. That’s a good investment.