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A few weeks ago, I wrote about my epic ordeal canceling Sprint service and moving to Cingular (because of reception in a new house):
But then they told me my account had a $160.00 charge. For what, I asked? Wait for it…
“An early cancellation fee.”
Yeah, right. I knew I didn’t have a contract, and I had [...]
The cellular phone companies have some of the worst customer service of any company. In fact, in a recent survey, 2 of the 3 worst-rated companies for customer service were cellphone companies. Recently, I got another chance to go head-to-head with Sprint PCS, which surely has the worst of all in my experience. If you [...]
A bullshit tactic by an otherwise decent magazine:
In May, McMillan received a letter from North Shore Agency, a leading debt-collection firm. The letter, headed “Please Respond,” said he owed $12 for his Wired subscription.
“Our objective is to clear your bill quickly and fairly,” it said. “Your payment will reinstate your subscription.”
(…)
Said another: “Talk about [...]
God I love some companies. I’m going to start this as a regular feature, where I feature good companies and horrible ones. Here’s the first: Apple gave me a great customer experience (and something free) when I called them today.
I fly to New York pretty often and I almost always take JetBlue. On top of being cheap and having a great customer experience, you get bonus points for booking online that translate into a free flight pretty soon. But I had a problem with my flight points last time. Here’s how I got it [...]
I’ve enabled comments on all future posts (and this one, too)! You can add yours at the bottom of the article. -Ramit
Have you ever had a teacher or adult who is supposed to be really good at something, but they haven’t actually done it in so long that you wonder whether they even remember [...]
I'm the New York Times best-selling author of I Will Teach You To Be Rich. I co-founded PBwiki and graduated from Stanford.
