Scrooge Strategy

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Stories about customer service

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88

A book deal for I Will Teach You To Be Rich!

I’m thrilled to announce that I’ve signed a book deal with Workman Publishing for the I Will Teach You To Be Rich book.
Yes! First, I have to say thanks to everyone who reads iwillteachyoutoberich. Every time I get a comment or an email, I hope you know how happy I am. It’s the reason I [...]

17

How to make more money per hour than Michael Jordan

The reason I chose Michael Jordan is that he is the only famous athlete that comes to mind. Sadly, the second person I thought of was Bo Jackson. Man, how sad is that shit. Anyway, here are some emails I’ve gotten in the last few weeks about calling up companies and asking for better [...]

17

IWillTeachYouToBeRich turns 2 years old today

Two years ago today, on August 17, 2004, I wrote my first post for I Will Teach You To Be Rich.
Today, I took a minute to catch my breath and look back over the last couple of years. Good god, I had no idea what I was getting into when I wrote my first [...]

19

Examples of failures of the last mile

Yesterday I wrote about The Failure of the Last Mile, and some of my friends were nice enough to send me examples they thought of. If you can think of any, add yours as a comment.
Companies put you on hold
“Cellphone companies, banks, DSL providers, spend a ton of money on marketing but then put you [...]

31

The Failure of the Last Mile

There was a girl I knew in college (let’s call her Michelle). She spent most of early 2005 planning a fundraising event for a group she founded. She spent months organizing the catering, the entertainment, and the venue. She got RSVP confirmations MONTHS in advance. All told, she spent countless hours planning the event. So [...]

26

Use this whenever you call customer service

A while back, I wrote about how I kept records of every call with customer-service reps from Sprint. This is because they repeatedly “forgot” and lied about agreements we made.
One of my friends (who wants to remain anonymous) sent over this spreadsheet he uses to do the same thing:
I just started doing the same [...]

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