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Examples of failures of the last mile

Yesterday I wrote about The Failure of the Last Mile, and some of my friends were nice enough to send me examples they thought of. If you can think of any, add yours as a comment. Companies put you on hold "Cellphone companies, banks, DSL providers, spend a ton of money on marketing but then put you on hold for ...

The Failure of the Last Mile

There was a girl I knew in college (let's call her Michelle). She spent most of early 2005 planning a fundraising event for a group she founded. She spent months organizing the catering, the entertainment, and the venue. She got RSVP confirmations MONTHS in advance. All told, she spent countless hours planning the event. So why was the turnout only ...

Spot the problem(s)

From an email I got last year: Ramit, I see your DYSENTERY SHIRT is one of Busted Teee's bestsellers...do they give you a percentage of the profits or just the $150 flat fee. The reason I'm asking is that there are some shirt ideas I want to submit, but if they are going to make tens of thousands of ...

Right now, experience is more important than money

I was originally going to call this article "You win some, you lose win some." Heres why: I am totally discriminatory in my pricing for many things. If a poor, sincere college kid asks for some advice, I wont charge him a dime. But if a get a call from a large, multi-national conglomerate wanting the same thing, ...

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I use small barriers to avoid kooks

The weird thing about getting a little publicity is that you start to get kooks coming out of the woodwork. People write wanting to "collaborate" on something but mostly they just want to get popular without working. The conferences you go to have lots of "independent consultants" offering advice but they are really just unemployed. And if you ever try ...

I seriously love this

My brother just sent this to me: Chompz In-N-Out Delivery An In-N-Out delivery service for Stanford students! Why'd they do it? Were seniors. Were bored. Its around that time to hunt for jobs, and, well, that takes time and effort. So we decided to bring In-N-Out burgers to campus. [...] We probably wont make much, if anything, ...