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One step closer to a free flight: How to negotiate with airlines

I fly to New York pretty often and I almost always take JetBlue. On top of being cheap and having a great customer experience, you get bonus points for booking online that translate into a free flight pretty soon. But I had a problem with my flight points last time. Here's how I got it fixed. (more…)

Here’s how I negotiated out of bank fees

Have you ever had a teacher or adult who is supposed to be really good at something, but they haven't actually done it in so long that you wonder whether they even remember how to do it? I had a CS professor at Stanford who is supposedly one of the best hackers of all time, but when I was stuck ...