The Failure of the Last Mile

March 09th, 2006

There was a girl I knew in college (let's call her Michelle). She spent most of early 2005 planning a fundraising event for a group she founded. She spent months organizing the catering, the entertainment, and the venue. She got RSVP confirmations MONTHS in advance. All told, she spent countless hours planning the event. So why was the turnout only ...

Use this whenever you call customer service

February 16th, 2006

A while back, I wrote about how I kept records of every call with customer-service reps from Sprint. This is because they repeatedly "forgot" and lied about agreements we made. One of my friends (who wants to remain anonymous) sent over this spreadsheet he uses to do the same thing: I just started doing the same - keeping a spreadsheet ...

How to dispute charges through your credit card

January 05th, 2006

A few weeks ago, I wrote about my epic ordeal canceling Sprint service and moving to Cingular (because of reception in a new house): But then they told me my account had a $160.00 charge. For what, I asked? Wait for it... "An early cancellation fee." Yeah, right. I knew I didn't have a contract, and I had negotiated ...

Sprint tries to rip Ramit off? Oh my

October 25th, 2005

The cellular phone companies have some of the worst customer service of any company. In fact, in a recent survey, 2 of the 3 worst-rated companies for customer service were cellphone companies. Recently, I got another chance to go head-to-head with Sprint PCS, which surely has the worst of all in my experience. If you want to skip to the ...

My Free Insider's Kit will show you how to earn more money

Look how Wired gets subscription renewals

July 11th, 2005

A bullshit tactic by an otherwise decent magazine: In May, McMillan received a letter from North Shore Agency, a leading debt-collection firm. The letter, headed "Please Respond," said he owed $12 for his Wired subscription. "Our objective is to clear your bill quickly and fairly," it said. "Your payment will reinstate your subscription." (...) Said another: "Talk about a low way ...

Read more

Comments Off

Great customer experience: Apple

June 01st, 2005

God I love some companies. I'm going to start this as a regular feature, where I feature good companies and horrible ones. Here's the first: Apple gave me a great customer experience (and something free) when I called them today. (more…)